I received an email this morning from someone thinking of buying my app but saying this: "Yours seems like it is headed in the right direction, but I am unwilling to shell out $15 considering the UI and stability issues that some users are reporting."
People were complaining in the reviews when the app was getting killed by the memory watchdog (i.e., "crashing") when they were trying to use photos larger than the iPad's RAM allowed. In the in-store version I put in a hard limit to the pixel size it would process, and now they're complaining in the reviews that it refuses to load their photos (my specific phrasing in the error is "exceeds iPad memory limit").
Of the users that have posted negative reviews, less than 5% have contacted me through the support line.
People were complaining in the reviews when the app was getting killed by the memory watchdog (i.e., "crashing") when they were trying to use photos larger than the iPad's RAM allowed. In the in-store version I put in a hard limit to the pixel size it would process, and now they're complaining in the reviews that it refuses to load their photos (my specific phrasing in the error is "exceeds iPad memory limit").
Of the users that have posted negative reviews, less than 5% have contacted me through the support line.