We add link to accounts page to manage notifications - but we clearly say that certain notifications can be disable only by deleting the account.
But even that does not help: some people just do not understand how to manage their email: they will consider as “spam” any email they receive and they cannot act on it immediately. Like storage quota reached, cc expired, or similar. There is some strange feeling that if they ignore the email and mark it as spam that the problem will magically disappear.
We have so many cases like that: and they then contact us with questions like “why my service is not working” etc.
But even that does not help: some people just do not understand how to manage their email: they will consider as “spam” any email they receive and they cannot act on it immediately. Like storage quota reached, cc expired, or similar. There is some strange feeling that if they ignore the email and mark it as spam that the problem will magically disappear.
We have so many cases like that: and they then contact us with questions like “why my service is not working” etc.
I bet Netflix has same issues…