Ask yourself how many document management systems are selected after rigorous tests of actual usage vs those selected after sales presentations and schmoozing. That should give you your answer.
And if that's ambiguous, then ask how often your company penalizes people for making the common but wrong choice versus the uncommon but wrong choice.
This applies to pretty much all enterprise software. It’s rarely selected by or for the benefit of the actual users. Usually it’s selected for the benefit of management (for example reporting) or for friends of management.
And if that's ambiguous, then ask how often your company penalizes people for making the common but wrong choice versus the uncommon but wrong choice.