More to the point, the things he mentions are not very expensive service items--to say nothing of the fact that there's no particularly compelling reason to have them done at the dealer if you don't want to. (And talking about "tune-ups" is pretty close to an anachronism at this point.)
Tesla, on the other hand, does have all its new electric car components which are all very impressive technically but about which relatively little is yet known about service life and long-term service costs.
Really, this is about Musk wanting control over the complete experience. Nothing wrong with that (see, e.g., Apple). And I'm no particular fan of the auto dealer experience. (Though I don't buy luxury brands today which, I've been told, unsurprisingly offer a better dealer experience in general.) But you'll end up with dealers of some sort one way or the other.
I took delivery on a new Porsche. The transmission had a problem. So they flew a new one in from Germany by Fedex at a cost of perhaps $8,000 (after all it's pretty heavy) in air freight I was told. Loaner cars? Last time they gave me a brand new Cayman (I own a 911) with 300 miles on it. Other times Cayene Hybrids with 3k miles.
It's not without it's bumps of course (routine service maintenance was $450 to keep up the warranty Mercedes does something similar). But if you can't afford that type of thing you don't buy this type of car (at least not a new one).
The standards are higher for several reasons. One is that people with money don't take shit generally and are very demanding. So they keep the people working there in line and don't take bs answers and complain so much.
I brought the car in to fix a problem and when I was driving down 95 the repair broke. I called them they towed the car back and got the repair mechanic back from home (he had left for the day) and fixed it while I waited. I felt bad for him he was literally fearing for losing his job.
If you have a problem with your Tesla they will come to you and if required leave you with a loaner (the top end model of course). I'll take that over going to any dealer, no matter how nice it is.
Tesla, on the other hand, does have all its new electric car components which are all very impressive technically but about which relatively little is yet known about service life and long-term service costs.
Really, this is about Musk wanting control over the complete experience. Nothing wrong with that (see, e.g., Apple). And I'm no particular fan of the auto dealer experience. (Though I don't buy luxury brands today which, I've been told, unsurprisingly offer a better dealer experience in general.) But you'll end up with dealers of some sort one way or the other.